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The most important thing in the Luck contract
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The clauses of the Terms and Conditions that the client accepts encompass various legal aspects, define roles, assign and exclude responsibilities to any of the parties involved . Thelatest version of the contract is from January 27, 2017, and in this section we have included each of the articles, to provide you with an explanation of the most important parts.
Full content and critical comments
Although the original points of the contract have been divided into various sections and subsections, getting an overview of the grouping of topics is relatively easy. Our team has carefully read each of the articles to find the aspects of greatest interest, so that you do not have to spend hours reviewing the terms and conditions. In addition, we have added in certain sections some textual citations, accompanied by explanatory and/or critical comments. In case any questions remain unclear, please contact us via email at the firstname.lastname@example.org and we will answer all questions as soon as possible. possible.
1. Identifying data of the parties
2. Object of the contract.
3. User and game registration activation procedure
3.11Only one Game Account per Participant will be registered. For such purposes, the Participant may access and use the Games through their own Game Account and never through the Game Account of another Participant. SUERTIA will establish the necessary procedures and mechanisms to guarantee that the same Participant does not have several active User Registrations and likewise the Participant must not try to play with several User Registrations.
Comment: Within the registration requirements, it is contemplated that only one person per household or IP address may register with the company. This as a tactic to protect the company against the misuse of the offers, as well as a security extension to the protection of customer data. Failure to follow the established rules will lead to the deletion of the user account.
4. Operations that can be performed on the user and game registration
4.1.3The use of the Games will be carried out exclusively through the Game Account, electronically, telematically, by fixed or mobile internet or by any other means through which it is at every available moment. Each Participant must play individually and in person and, therefore, it is prohibited to resort, directly or indirectly, to any means of consultation or automated request or through Game Account robots.”
Comment : Like any other company in the sector, the operator prohibits the use of external software, programs, robots or algorithms that help to win the bets made. Likewise, it is specified in the article that the use of funds of illegal origin will result in the elimination of the account, as well as the consequent report to the authorities and the withholding of the capital.
5.|| |276 Relación de los Juegos accesorios ofrecidos al participante, precio y forma de pago de los mismos
6. Rights and obligations of the participant
Comment: The clause is divided into two sections: user rights and user obligations. The first category includes things like getting clear information; play freely without threat or coercion; know at all times the amount of the bets; receive advice on responsible and safe gambling, as well as to file complaints with the DGOJ in case of claims or disagreements. Within the second group, points such as providing true data when opening the account are clarified; participate according to the legal status of the casino and the country; make the payments corresponding to taxes or tributes generated by profits and not assign the rights of the account to third parties.
7. Obligations, responsibility and rights of the operator.
Comment: In the same way, the online casino specifies its commitments: request authorization from the client for the extension of the contract; make payouts of winnings; ensure the protection and integrity of the user's data, as well as their healthy behavior in the participations.
8. Effectiveness and duration of the contract
9. Forms of cancellation, resolution or, where appropriate, suspension of the contract of game and effects of cancellation, termination or suspension on user records and gaming accounts
9.1 Except as otherwise provided herein, upon termination of this Agreement, any balance in a Participant's account will be reimbursed within the legal time limits established in each case, always subject to SUERTIA's right to deduct any amount owed by the Participant. In any case, the Participant will be responsible for any activity in their account between the time the e-mail is sent and the time the account is effectively closed.”
Comment: Customers who decide to close an account must do so by telephone. Within seven days the online casino will contact the interested party to confirm the closure. The positive balance will be paid, while the debts will be demanded. The operator asks all users at the same time to destroy the relative documentation, as well as to uninstall and delete the company's software.
10. Treatment of inactive user registrations and procedure for its activation in cases of suspension
13.1The modifications that affect these Terms and Conditions will be notified to the Participant through the Website, by communication for this purpose issued with the first entry of the Participant to his Gaming Account fifteen days before the entry into force of the proposed modifications.”
Comment: This is one of the main advantages that the operator presents in favor of the user. While other online casinos reserve the right to change without any obligation to the client, Luck is committed to notify active players, so that they can react according to their interests.
14. Responsible gaming
15.1These Terms and Conditions are written in USA. In case of any discrepancy between the content of the USA version and any of the translated versions of this Agreement, the USA version will prevail.”
Comment: Since the company is USA, the statutes of the general contract have been drawn up in USA. Contrary to what happens in other foreign companies, as Castilian is the official and original language, it preserves its right over the translations made of it.
16. Generalities|| |345
17. Provisions relating to specific games
18. Applicable law and competent jurisdiction
18.1|| |353El Contrato de Juego se rige por la Ley Española. En cuanto a las actividades de juego online previstas en el Contrato de Juego, se estará especialmente a lo dispuesto por la Ley 13/2011 de Regulación del Juego y su normativa de desarrollo. Para cualquier cuestión litigiosa derivada del presente Contrato de Juego que pudiera surgir entre SUERTIA y el Participante las partes se someten a los Juzgados y Tribunales del domicilio del Participante de acuerdo con el artículo 90 de la General Law for the Defense of Consumers and Users.”
Comment: The company claims to be open to dialogue with any consumer who feels dissatisfied with the service or the result of the games. Therefore, in the first instance, it offers to establish direct contact through the help platform. However, if the situation requires it, the client will always have the right to resort to legal instances to clarify their case and request a solution.